BantuBet is one of the best new betting sites in Kenya.The company offers high odds for football matches. There is also Aviator which you can play and make millions.
Below are facts about the betting site:
BantuBet Customer Care Contacts
IGLMS LTD, trading as Bantubet Kenya is located in Westlands Nairobi, Le Mac Building, Business Bar 4th Floor and is regulated by the Betting Control and Licensing Board (BCLB) under the Betting, Lotteries and Gaming Act Cap 131, Laws of Kenya under License No.0000536.
Contact:+254790888111
How to Deposit
Step by step instruction on how to
Deposit into BantuBet Account:
1. Login to your BantuBet account
2. Click on Deposit button
3. Enter your desired amount
4. Click “Deposit”
5. Complete further steps on your Safaricom App after receiving a notification on your mobile
How to Withdraw
How to Withdraw money from your BantuBet Account to Safaricom Wallet:
1. Login to your BantuBet account
2. Click on your profile icon
3. Select the “Withdraw” option under “Balance Management”
4. Enter the amount you wish to withdraw
5. Click on the “Do Withdraw” button
Withdraw your winnings effortlessly from your BantuBet account to your Safaricom wallet by following these simple steps. Enjoy the convenience and flexibility of accessing your funds whenever you want.
What is the minimum bet amount?
The minimum bet amount at Baantu Bet is Ksh 10.
What is the maximum prize?
The maximum prize is Ksh 5,000,000.
How to check my transaction history?
To check your transaction history, you must go to your profile, in the “My Wallet” section and then “Balance History”. You can search by date and by type of games.
How can I check my loyalty program level?
To check your level in the loyalty program, go to your profile, in the “Bonuses” section and then “Loyalty points”. On this page, you can check all the general conditions of the Loyalty Plan, and you can also go to the “Store” to exchange your “Loyalty Points”.
How can I check my bet history?
To check the history of your bets, you must go to your Profile, in the “My bets” section. You can carry out a search by “Type of bet”, by “Result” and by “Date range”.
Can I change my personal data after registration?
Please note that you are unable to change your basic data, such as your first name and last name, date of birth, the currency of your account in BANTUBET or the country settings. You will, however, still be able to change other data even after registration. In certain circumstances (e.g. the personal data was filled incorrectly, etc.), BANTUBET will verify and accept changes to your basic data if you submit the corresponding confirming document.
What should I do if I have forgotten my password or username?
Try to restore it on our website using the βForgot Password?β option.
Can anyone else get access to my account?
This may happen if you log out from your page without clicking on the βLog outβ button and closing the page using the exit βXβ button.
What should I do if another person learns my password/username?
You should immediately change the password using the βForgot Password?β option.
Placing Bets and Settlement
How do I place a bet?
First, log in with your username and password. Select one or several bets from our line-up and use the mouse to click on an estimated outcome. Your bet will then appear in the bet slip on the right- hand side of the page. Next, specify the amount you wish to stake and your preferred type of bet (single, system or chain). In the third and final phase, you can either confirm the bet or cancel it. Please note that our General Terms and Conditions do not permit the cancelation of any bets once they have been placed.
What are the types of bets?
At www.bantubet.co.ke you can choose different types of bets. Starting with one prediction, you can use the βSingleβ bet option (single), with two or more predictions you can place βExpressβ bets, and with three or more predictions you can place a βSystemβ or βChainβ bet. And if you would prefer to place βSingleβ or βSystemβ bets, you need to select the desired option.
What is a βSingleβ bet?
A βSingleβ bet is the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction is correct, you win the bet. The winnings are calculated by multiplying the odds by the stake.
What is an βExpress Multipleβ bet and how is it calculated?
βExpress Multipleβ is a bet consisting of two or more events in which a necessary condition is that none of the events should lose. The total odds for “Express Multiple” bets are calculated by multiplying the odd of each prediction together.
Which bets can be combined to form an βExpress Multipleβ bet?
The vast majority of the offered bets may be combined freely in an βExpress Multipleβ bet. There are a few exceptions, however, such as certain Formula β 1 bets that can only be placed as βSingleβ bets. The bookmakers decide which bets can be combined, and their decision is based on various factors, such as the respective game or the event. You will be informed of their decision by the time the bets are placed. Please note: several bets on the same event/outcome cannot be placed as an βExpress Multipleβ or βSystemβ bet.
What is the βChainβ bet and how is it calculated?
A βChainβ bet is a combination of βSingleβ bets on events independent of each other. The customer choses the order of the bets included in the chain and the unit. The unit stake is placed on the first selection as a single. If this generates a return, the unit stake is deducted from the winnings and placed on the second selection and so on until the chain is complete or all funds are lost. If at any stage there is not enough funds on the bet to cover the unit stake then the total remaining balance is staked and the chain continues.
For example:
| Leg | Event | Stake | Odds | Outcome |
| 1 | event | Ksh 3 | 2 | Win |
| 2 | event | 1.5 | Win | |
| 3 | event | 2 | Lose | |
| 4 | event | 3 | Win | |
| 5 | event | 1.5 | Lose |
As a result of the first event Ksh6 is generated, from which Ksh3 is transferred to the next event as the sum of the bet. And Ksh 3 is transferred to the βchain accountβ. From the second event being won ~Ksh 4.50 is generated, from which Ksh 3 is transferred as a bet sum for the next event, and the remaining ~Ksh 1.50 is transferred to the βchain accountβ and the sum is Ksh 4.50. As the third event is lost, Ksh 3 is taken from the chain account for the fourth event, and only Ksh1.5 remains in the account. After the win fourth event is won Ksh9 is generated, Ksh 3 of this sum is transferred as the bet sum for the fifth event and Ksh 6 is added to the βchain accountβ, and the sum of the chain account becomes Ksh 7.50. The fifth event is lost; this means that the winnings of this chain are Ksh 7.50, the same amount as in the βchain accountβ.
What is the βSystemβ bet? How is it calculated and how much is the min. sum of each bet?
βSystemβ is a bet which consists of at least three events. The program forms variants of the events you have selected. For example, if you select a 2/5 system, it means that at least 2 events from 5 must win for the bet to win. The min. sum of each bet depends on the selection of the system.
What is a βHandicapβ?
A handicap is a head start given to a selection expressed in goals/points/sets/frames etc. depending on the type of the competition. The handicap is offered by the bookmaking company and it can be βpositiveβ (1), βnegativeβ (-1) and βzeroβ. For example, if you made a bet on βHandicap 1(2)β on a football match, this means you allowed Team 1 a 2 – goal βhead startβ.
β’ If the match ends 1-1, then adding the handicap will produce a score of 3-1 and the bet will win.
β’ If the match ends 0-3, then adding the handicap will produce a score of 2-3 and the bet will lose.
β’ If the match ends 0-2, then adding the handicap will produce a score of 2-2 and the bet will result in a push (stakes returned).
β’ If the handicap is βnegativeβ, you need to subtract rather than add.
Here are a few other examples of a handicap:
Bet W1 Handicap (-1) can win only when the home team wins the match by two goals.
Bet W2 Handicap (1) can win only when the away team does not lose the match (draw or victory of the away team).
Bet X Handicap (1) can win only when the home team wins the match by one goal (or when the away team loses by one goal).
Bet X Handicap (-1) can win only when the home team loses the match by one goal (if the away team wins by one goal).
Bet W1 Handicap (-2) can win only when the home team wins the match by three goals. Bet W2 Handicap (2) can win only in the following result of the match:
A draw
The victory of the home team by one goal
Any victory by the away team.
Bet X Handicap (2) can win only when the home team wins by two goals.
Bet X Handicap (-2) can win only when the home team loses by two goals (or the away team wins by two goals).
What is a βHattrickβ?
A “Hattrick” bet refers to a scenario where one of the players from either of the two teams scores three or more goals during the match.
What do W1/W2, W1/X, X/W2 and other bets mean?
This type of bet is halftime/fulltime betting, the first symbol shows the result of the first half, and the second symbol shows the result of the game. For example, W1/W2 bet means that the first team has won in the first half but the second team has won in the total game. W1/X bet means that the first team has won in the first half, and the overall game has ended in a draw.
When I try to place a bet, I get a message that I have exceeded the winnings limit. How high is the winnings limit?
BANTUBET reserves the right to set various betting limits for all events, markets and selections. You will be informed of any limits when you place your bet.
There are various reasons for setting a winnings limit, including the supply and demand for a bet. Please note that winnings limits may also be lowered for a short time when odds are updated.
What is the minimum /maximum size of the bet?
The maximum amount of one bet is defined by the maximum amount of the winnings specified above. When choosing a bet, if you have received a message that the amount of your bet exceeds the maximum amount, reduce the amount of the bet accordingly. The minimum amount of a bet is 0.10 Euro.
What is the maximum odds for express or system bets?
The maximum odds for express and each variant for system bet is 1000. Bets that exceed 1000, are calculated at 1000 odds.
How it is possible to remove selections chosen by me from the coupon?
Selections can be removed before placement of the bet by clicking directly on the βXβ button on the right side of the betslip.
I have placed a bet by mistake. Can I ask for my bet to be canceled?
Unfortunately, in accordance with the Terms and Conditions we are not allowed to cancel bets once they have been placed. According to our General Terms and Conditions, a bet is considered to be placed as soon as it is displayed in your betting account in βMy betsβ.
Before you confirm a bet, you can cancel it in the betslip and not place the bet. However, once you have confirmed the bet in the betslip your bet is accepted and can no longer be canceled.
How can I check whether my bet has been accepted?
As soon as you have confirmed the bet in the coupon, by pressing the button βPlace a Betβ, you will receive a confirmation of acceptance if the bet has been placed successfully. Each bet that you place will appear in your betting account in “My Bets”.
In what circumstances are bets canceled by the operator?
Bets are canceled if there is an inaccuracy in the names of players or teams, if the wrong odds are offered, if a wrong total is quoted, if a a wrong handicap is quoted, etc. In these instances the bets are void.
What happens if the match is postponed or canceled?
The bet is settled as void depending on the individual sport in our Rules. In the case of an βExpressβ or βSystemβ bet the selection is considered void.
How is a football match settled if the match ended in extra time or a penalty shoot-out?
All football bets at BANTUBET are settled based on the 90-minute result, commonly known as full-time, which excludes extra time and penalty shoot-outs, unless specified otherwise by www.bantubet.co.ke. It’s important to note that according to BANTUBET’s rules, full-time includes any interruption time occurring during the 90 minutes.
How are two yellow cards given to a player settled?
The second yellow card leading to the playerβs dismissal is considered to be red, which means the player has one yellow card and one red card.
How is a basketball game settled?
The results for all bets on the game are made taking into account overtime, unless stated otherwise. One exception is the bets on the winner of the match, where a βdrawβ is offered in regular time, not taking into account the overtime.
How is a hockey match settled?
The bets on National and International Ice Hockey championships, are settled according to the official time of the matches, unless otherwise stated.
How is a bet settled if a tennis player refuses to continue the game?
If a tennis player refuses to continue the game (or is disqualified), then in all the following games and sets he/she is considered to be defeated, and bet settlement is made according to the subsequent results.
Do I get back my money if the match did not take place as planned?
If the match is interrupted for more than 15 hours, all bets are returned, except for those, where the result was determined.
What should I do if my bet is calculated incorrectly?
You should contact the Live Support department. Our support staff will check your bet, and if the bet is calculated incorrectly, the mistake will be corrected and your winnings will be added to your account.
What is the minimum number of minutes an interrupted match is played to be considered completed for betting purposes?
Matches are considered to be completed for betting purposes, if they have been interrupted and not finished in the official time specified in points 6 and 7 of the Terms and Conditions, and if the time played is at least the following:
Soccer β 90 min
Futsal (duration 2 x 20 minutes.) – 35 minutes
Futsal (duration 2 x 25 minutes.) – 45 minutes
Basketball NBA (National Basketball Association) β 43 min
Eurobasketball β 35 min
Hockey NHL (National Hockey League) β 55 min
Bandy β 60 min.
Eurohockey β 50 min
American football β 55 min
Baseball- 5 periods (innings) Handball β 50 min.
What happens to my bet if a match or event is postponed?
If the event does not take place as scheduled or if the official score of the match is not announced and is not resumed within 24 hours, all bets will be declared void, refunded and transferred to your account. If this match is included in your “express bet” or βsystem betβ, the odds for this selection will be settled at 1.0.
How can I check the result of my preferred game?
As we settle bets according to the data of the official websites, you can find the list of official websites under point 20.3 of the Terms and Conditions.
βLiveβ bets
Our Live bets will keep you in suspense until the end of the sports event. Hundreds of fans simultaneously make bets in real time. The odds of bets are dynamic and change depending on the course of the sports event. Simultaneously, detailed information, such as the expired time, the current score, quantity of the yellow and red cards shown, etc. is displayed in real time. Live bets are available not only for soccer games but also for other sports events, such as tennis, Formula 1, American football, ice hockey, skiing, etc.
Why has the acceptance of my bet been delayed or interrupted?
This can happen due to the following reasons:
- Technical issues, such as interruptions in the broadcast during live games, software failures, power cuts, and so on.
- Busy time periods when there is a high volume of betting activity.
- Significant interest in a particular sports game, match, or event.
- Network congestion experienced by the service provider.
- The speed at which the sport or event concludes. For instance, tennis matches have rapid outcomes, resulting in a high number of bets and frequent changes in odds.
Why have the odds on an event been suspended ahead of start time?
Suspension of odds could happen for any of the reasons mentioned in the point above.
Why was my bet registered twice?
This can happen only if you pressed the button twice. Please take care when placing bets.
How accurate is the data given on the Live matches on your website?
Every effort is made to ensure that this information is up to date and correct. However, it should only be considered as a guide when betting.
Why is my limit on the (live) bet count has been reduced?
BANTUBET retains the right to lower the bet limit for certain players or all players as deemed necessary. BANTUBET is not obligated to provide detailed explanations regarding such decisions and also reserves the right to restrict certain players from accessing its services.
